Eco-Responsible Hotel

Concerned about the environment and future generations, AX Hôtel is constantly evolving and improving.

The management is always looking for new ways to improve its ecological footprint, and has found positive solutions in several categories.

Sustainable Development

  • Implementation of recycling and composting throughout the hotel;
  • Collection cans that we donate to the La Traversée palliative care home in Mont-Tremblant;
  • Initiative to adopt a sustainable tourism policy across the company;
  • Reduction and control of heating in guest rooms and meeting rooms to reduce energy consumption;
  • Initiative to optimize water consumption for our cold-water waterfall feature by installing a single-use button, allowing it to be activated only when necessary;
  • Ongoing awareness and education of employees and guests regarding environmentally responsible practices;
  • Operation of an on-site laundry facility, allowing for better water management while reducing CO₂ emissions associated with transportation;
  • Optimized lighting management, with no lights left on in unoccupied guest rooms or meeting rooms;
  • Implementation of a small garden producing fresh herbs used on-site;
  • Promotion and use of local products in our café;
  • Ongoing initiative to gradually eliminate single-use plastics from our café-bar by prioritizing reusable, biodegradable, or more environmentally friendly alternatives;
  • No disposable tableware throughout the hotel;
  • Redistribution of surplus food from our banquets to employees or people in need within the local community, helping to reduce food waste;
  • Reuse and repurposing of furniture removed from our operations: furniture is first offered to employees and then donated to community organizations such as La Samaritaine;
  • All hygiene and personal care products provided in our 92 guest rooms and common areas are available in bulk and sourced from a Quebec-based company;
  • Our cleaning products are environmentally friendly;
  • We give a second life to our bath linens and sheets by transforming them into reusable cleaning cloths for hotel housekeeping and various maintenance tasks;
  • Full housekeeping services are provided after the third or fourth night of a guest’s stay to reduce the consumption of cleaning products and water;
  • Key cards and key card holders that are still in good condition are reused;
  • In terms of energy efficiency, we have implemented energy-saving light bulbs to reduce our overall energy consumption.

Implementation of Digital Technologies

  • Initiative to completely redesign our website in order to provide a smoother and more intuitive user experience;
  • Implementation of tablets at the front desk, allowing guests to complete digital check-in and check-out, significantly reducing paper use. A digital system has also been implemented in the café to manage tasks and group-related operations, eliminating several paper-based processes;

The implementation of digital check-in at the front desk, combined with the digitization of several operational tools used in the café and for group management, allows AX Hôtel to save nearly 20,000 sheets of paper annually, significantly reducing its consumption of resources while improving operational efficiency and the guest experience;

  • Ongoing project to fully digitize the Accounting, Housekeeping, and Maintenance departments, with the goal of gradually eliminating paper documents in favor of a fully digital work environment;
  • Ongoing development of virtual tours of our meeting rooms, common areas, and facilities.

Enhancing the guest experience

  • Produced several promotional videos throughout the year to better showcase the guest experience;
  • Developed numerous partnerships with local businesses, allowing guests to fully enjoy the region’s attractions—with over ten partnerships in place to maximize the Mont-Tremblant experience for our guests;
  • Upgraded facilities for cyclists by adding bike racks, maintenance tools, and a secure indoor storage area;
  • Increased the number of pet-friendly rooms to meet growing guest demand;
  • Renovated rooms designed for guests with reduced mobility to provide a more comfortable, accessible, and inclusive environment;
  • Implemented an automated post-stay follow-up system to gather guest feedback, ensure better support, and drive continuous service improvement.

Innovative Human Resources Practices

  • Implementation of an approach promoting flexible schedules and work-life balance;
  • Creation of a collaborative and engaging work environment where employees are encouraged to actively contribute to the organization’s improvement projects;
  • Establishment of a social committee comprising employees from various departments, responsible for organizing recognition and engagement activities, such as the annual Christmas party;
  • Promotion of healthy lifestyle habits by covering registration fees for the Tremblant Half-Marathon for employees wishing to participate; about ten employees have been taking part for roughly six years. We also encourage daily fitness by organizing short group workouts.

Community Engagement

  • For the past four years, we have organized an annual charity auction benefiting the Canadian Cancer Society, raising a total of $48,640;
  • We actively support local charitable organizations and events by donating complimentary overnight stays for auctions and fundraisers. We provide approximately 140 gift certificates annually—each covering one or two nights—and also exchange some of these with other hotels in Quebec to offer as gifts to our employees;
  • We prioritize local partnerships and collaborate with various community stakeholders to contribute to the region’s economic and social vitality, working with around ten local businesses;
  • Our bed linens, towels, bathrobes, and personal care products are manufactured and purchased in Quebec;
  • We always favor local businesses when seeking suppliers;
  • We prioritize collaborations with partners who share our commitment to sustainable development, such as Sentier des Cimes and Domaine Saint-Bernard.